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Shelby County Community Services Agency is working hard to continue providing services to customers during the COVID-19 pandemic. Currently, we are ONLY accepting email and mail in applications. We are communicating with customers via telephone and email until further notice. At this time we will not conduct any face-to-face visits to reduce the spread of the Coronavirus.All application can be found online at

For temporary convenience, all completed Utility Assistance Applications, along with supporting documents, can be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. and rent/mortgage applications, along with supporting documents, can be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it.. Please note that all emailed applications are unsecured and you should always use your discretion when sending personal information online.

If further assistance is needed, call our information request line and leave a message at 901.222.4212 and your call will be returned within 24 hours.

Submitting an Email App    SEA Multiple Docs

Please note, before submitting an application the last 30 days of income is calculated when applying for assistance. Therefore, if you lost your job last week, you may not meet income eligibility.  You must provide documentation of income loss (i.e. employer separation letter).  See the income chart to determine if you qualify (income chart UtilitiesRent/Mortgage and Medical Prescriptions). 

download application form                                                                              download application form  



     download application form                                                                                download application form



Message From Memphis Light, Gas and Water (MLGW)

Memphis Light, Gas and Water has implemented its Pandemic Plan. To better serve our customers during this time of crisis, the plan includes the suspension of disconnections for all customers until further notice.

During this time, while services will not be disconnected, bills will continue to accrue and we encourage customers to make payments if  possible. 

As always, customers should call us at 544-6549 if they need assistance. Customers may also request payment arrangements in My Account and through our webchat. We encourage customers to exhaust these resources before coming in to a Community Office.

MLGW's COVID-19 FAQ Sheet 


We understFinancial Loss BM couple 2and that the COVID-19 pandemic will not only affect the health of Shelby County Citizens but will also cause great financial loss. CSA is here to help qualified Shelby County Citizens maintain financial stability through paying utility bills, assisting with rent/mortgage, and providing medical prescription payments for uninsured and under insured citizens.

Be proactive and apply for CSA assistance TODAY!


*** Information and Resources for Families                              


Shelby County Community Services Agency

Rent/Family Support/Prescription Assistance:
2670 Union Ave Extended, Suite 500
Memphis TN 38112


Utility Assistance
3772 South Hickory Ridge Mall #516
Memphis, TN 38115

The Community Services Agency strives to empower its customers to not only improve their lives through economic security and stability, but also their communities by planting seeds of change as we move toward a brighter future.