Utility Assistance

Low-Income Home Energy Assistance Program

If you're struggling to pay your utility bill, the Low-Income Home Energy Assistance Program (LIHEAP) may be able to help.

Eligible households can receive up to $650 once per program year.

To Qualify

Regular Assistance

  • You must be a resident of Shelby County
  • Your income must be at or below 126% (w/ 60%SMI Max) Federal Poverty Guidelines (See chart below)
  • You must have an active utility account

If you have ALL of the above, you qualify for Regular Assistance

Emergency Assistance

If you qualify for Regular Assistance above AND you received a cut-off notice, you may qualify for Emergency Assistance. To qualify, ONE of the below must also apply to your household:

  • At least one household member is 60 years of age or over or;
  • At least one household member is 5 years of age or younger;
  • At least one household member has a disability or;
  • The household has experienced an uncontrollable circumstance

* Uncontrollable circumstances are provable circumstances that caused an uncontrollable reduction in income and/or an unexpected out-of-pocket expense like job loss, death of spouse, unexpected repair or replacement of a large appliance, or a medical emergency.

Contact Information

Hickory Ridge Mall - Community Services Section (Untill June 17, 2021)
3772 South Hickory Ridge Mall, #516
Memphis, TN 38115
New Community Services Agency Office
            1188 Minna Pl
             Memphis, TN, 38104

To Apply:

You will need:

  • State Issued ID
  • Social Security cards for all household members
  • Income information for household (i.e. check stubs, award letter)
  • Copy of your most recent utility bill

This program is offered throughout the year until all funds are exhausted. Each customer must submit an application via online portal, mail or drop box.

If you have applied for assistance since Oct 1 2017, do not have a discount notice, or you are not currently disconnected Click here to apply Online

To Apply Online Click here

Click here



If you are currently disconnected or pending disconnection print & complete application and place in the drobox along with all supporting documentation located at hickory ridge mall - Community Services Section 3772 South Hickory Ridge Mall #516 Memphis, TN 38115



If you are a first time customer or returning customers who have not applied to CSA before October 1, 2017 print & complete application and mail it to Hickory Ridge Mall - Community Services Agency 3772 South Hickory Ridge Mall #516 Memphis, TN 38115 or email to This email address is being protected from spambots. You need JavaScript enabled to view it.


To Print Application Click here 

download application form



126%  Federal Poverty Guidelines
(w/ 60%SMI Max)

People in HouseholdAnnual IncomeMonthly Income
01 $23,852.00 $1,987.67
02 $31,191.00 $2,599.16
03 $38,530.00 $3,210.83
04 $45,869.00 $3,822.41
05 $53,208.00 $4,434.00
06 $60,547.00 $5,045.58
07 $67,886.00 $5,657.16
08 $75,225.00 $6,268.75
For Each Additional Person Add: $ 7,339.00 $ 611.58

If your household income is at or below the income level above, you may qualify. These numbers are based on the number of people living in your home (household size) and 126% (w/ 60% SMI Max) of the Federal Poverty Level Guidelines (Maximum Income Level). You may apply once per program year.


Feel free to contact Shelby County Community Services Agency LIHEAP office at (901) 222-4200 for additional information.

The Low-Income Home Energy Assistance Program (LIHEAP) is administered by Shelby County Community Services Agency and is funded by Tennessee Housing Development Agency (THDA). The program is designed to assist eligible households in meeting the rising cost of home energy.

Shelby County Community Services Agency

Rent/Family Support/Prescription/ Utility Assistance:
1188 Minna Pl.
Memphis TN 38104


Utility Assistance
3772 South Hickory Ridge Mall #516
Memphis, TN 38115

Office will relocate to 1188 Minna on June 18, 2021

The Community Services Agency strives to empower its customers to not only improve their lives through economic security and stability, but also their communities by planting seeds of change as we move toward a brighter future.