Utility Assistance

Low-Income Home Energy Assistance Program

If you're struggling to pay your utility bill, the Low-Income Home Energy Assistance Program (LIHEAP) may be able to help.

Eligible households can receive up to $1000 once per program year.

To Qualify

Regular Assistance

You must be a resident of Shelby County
Your income must be at or below 150% (w/ 60%SMI Max) Federal Poverty Guidelines (See chart below)
You must have an active utility account

If you have ALL of the above, you qualify for Regular Assistance

Emergency Assistance

If you qualify for Regular Assistance above AND you received a cut-off notice, you may qualify for Emergency Assistance. To qualify, ONE of the below must also apply to your household:

At least one household member is 60 years of age or over or;
At least one household member is 5 years of age or younger;
At least one household member has a disability or;
The household has experienced an uncontrollable circumstance

^* Uncontrollable circumstances are provable circumstances that caused an uncontrollable reduction in income and/or an unexpected out-of-pocket expense like job loss, death of spouse, unexpected repair or replacement of a large appliance, or a medical emergency.

Contact Information

New Community Services Agency Office

1188 Minna Pl.
Memphis TN 38104
901.222.4200

To Apply:

You will need:

State Issued ID
Social Security cards for all household members
Income information for household (i.e. check stubs, award letter)
Copy of your most recent utility bill

This program is offered throughout the year until all funds are exhausted. Each customer must submit an application via online portal, mail or drop box.

If you have applied for assistance with CSA since Oct 1, 2017 and you do not have a disconnect notice, or you are not currently disconnected

To Apply Online

If you are a first time customer or returning customer who has not applied to CSA before October 1, 2017 print & complete application and mail it to 1188 Minna Place, Memphis, TN 38104 or email to This email address is being protected from spambots. You need JavaScript enabled to view it.

If you are currently disconnected or pending disconnection print & complete application and place in the drop box along with all supporting documentation located at 1188 Minna Place, Memphis, TN 38104

Click on "Download Application Form" and complete the fillable application and print. Completed application along with all supporting documentation can be mailed to 1188 Minna Place, Memphis, TN 38104. A drop box is available at this location.

Haga clic en "Descargar formulario de solicitud" y complete la solicitud para llenar e imprima. La solicitud completa junto con toda la documentación de respaldo se puede enviar por correo a 1188 Minna Place, Memphis, TN 38104. También hay un buzón en esta ubicación.

THDA/LIHEAP Utility Assistance Income Guidelines

(FOR FY 22, EFFECTIVE OCTOBER 1, 2021)

150% Federal Poverty Guidelines
(w/ 60%SMI Max)

People in Household	Annual Income	Monthly Income
01	$25,201.00	$2,100.08
02	$32,956.00	$2,746.33
03	$40,710.00	$3,392.50
04	$48,464.00	$4,038.67
05	$56,218.00	$4,684.83
06	$63,972.00	$5,331.00
07	$71,726.00	$5,977.17
08	$79,480.00	$6,623.33
For Each Additional Person Add:	$ 7,754.00	$ 646.17

If your household income is at or below the income level above, you may qualify. These numbers are based on the number of people living in your home (household size) and 126% (w/ 60% SMI Max) of the Federal Poverty Level Guidelines (Maximum Income Level). You may apply once per program year.

Feel free to contact Shelby County Community Services Agency LIHEAP office at (901) 222-4200 for additional information.

The Low-Income Home Energy Assistance Program (LIHEAP) is administered by Shelby County Community Services Agency and is funded by Tennessee Housing Development Agency (THDA). The program is designed to assist eligible households in meeting the rising cost of home energy.