How Can We Help You Today?
CSA will be closed on June 18 and 19, 2026, for staff training and in observance for Juneteenth. Regular business hours will resume Monday, June 22, 2026.
NEW! CSA and MLGW ARE PARTNERING TO SERVE YOUR UTILITY NEEDS. YOU NOW HAVE TWO LOCATIONS FOR LIHEAP APPOINTMENTS.
MUST MAKE AN APPOINTMENT USING THE ONLINE CALENDARS
CSA will continue to offer the online calendar to book an in-person LIHEAP appointment for utility assistance
at 1188 Minna Pl.
*IMPORTANT! If you already have a CSA appointment scheduled, please
keep your existing appointment to receive timely services.
MLGW’s downtown location (245 S. Main) will serve as a CSA CO-LOCATION for LIHEAP assistance appointments starting June 15.
MUST MAKE AN APPOINTMENT USING THE ONLINE CALENDARS
TO BOOK ONLINE FOR SERVICES AT CSA (1188 Minna Pl):
https://shelbycountycsa.org/utility-assistance/
TO BOOK ONLINE FOR SERVICES AT MLGW (245 S. Main): https://www.mlgw.com/residential/officeappointments
Note: If no appointments are available on the CSA calendar, please schedule an appointment at the MLGW location.
Senior Support
Seniors age 60 or older who are unable to complete the application independently or require an accommodation may contact our Call Center at 901-222-4200.
Our team can help you gather your documents and answer any questions about the application process.
To help your application go smoothly, please review the Documents You May Need before you call.
Utility
Assistance
Click Here
Rent & Mortgage Assistance
Comprehensive Emergency Assistance Program
Click Here
Business partner relationships are important connections and resources as we assist individuals and families with plans for the future. Building future business partner relationships can help us to fulfill the services needed by Shelby County Residents.
Notice:
We do not accept payment for our services. If any Person or agency requests payment for our grant-funded services it is a scam. Ensure that when you receive an application to fill out or to submit a completed application it comes from a person with a Shelby County government Badge for your safety.
Partnership
Roundtable
Click Here
Shelby County Vendor Registration
Click Here
This website is supported by Grant Numbers 93.569 (Community Services Block Grant) and 93.568 (Low Income Home Energy Assistance Program) from the Office of Community Services, a division of the U.S. Department of Health and Human Services. Neither the Administration for Children and Families nor any of its components operate, control, are responsible for, or necessarily endorse this website (including, without limitation, its content, technical infrastructure, and policies, and any services or tools provided). The opinions, findings, conclusions, and recommendations expressed are those of the author(s) and do not necessarily reflect the views of the Administration for Children and Families or the Office of Community Services.