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SHELBY COUNTY COMMUNITY SERVICES AGENCY (CSA) IS NOW ACCEPTING DROP-OFF UTILITY APPLICATIONS.

Applications can be dropped off via a drop box at:

Community Services Agency

3772 S. Hickory Ridge Mall, Suite 516

Memphis, TN 38115

Please note, due to COVID-19, there are no face-to-face interactions and you will not be allowed to speak with CSA staff when dropping off utility applications.

apply
(For Returning Customers Only)

If you have received assistance between October 1, 2017 and September 30, 2019 you are eligible to apply online at:  https://thosolutions.com/TNOnlineApplication.

New customers should email a completed application with required documents to LIHEAP@shelbycountytn.gov or mail in a paper application.
 
Returning customers who received assistance prior to October 1, 2017 should email a completed application with required documents to LIHEAP@shelbycountytn.gov or mail in a paper application.
Community Services Agency
3772 S. Hickory Ridge Mall, Suite 516
Memphis, TN 38115

 

Community Impact

The Tennessee State Office administered CSBG funds to 20 Community Action Agencies.

75% of families served by the CSBG Network lived below 100% of the Federal Poverty Guidelines.

30% of families served in TN were in severe poverty, below 50% of the Federal Poverty Guidelines.

In Tennessee, Community Action Agencies provided services to
397,044 low income individuals.

Vulnerable populations served included:

100,427
seniors
122,774
people with disabilities
44,101
people without health insurance
115,283
children

Nationally, of the 6.5 million families served by the CSBG Network who reported income, 82.7% were living at or below 125% of the Federal Poverty Guidelines.

Nationally over 1,000 Community Action Agencies receiving CSBG funding provided services to 16.2 million individuals with low incomes.

CSBG Network Resources

For every $1 of CSBG, the TN Network leveraged $21.95 from federal, state, local, and private sources, including the value of volunteer hours.*

$16.04 Federal
$1.37 State
$1.50 Local
$2.40 Private
$0.63 Value of Volunteer Hours
$21.95**

*Value of Volunteer Hours calculated using federal minimum wage, except in those states with a higher minimum wage.
** Values may not equal total due to rounding.

$14,860,864 in CSBG funds were allocated in support of local entities in Tennessee.

The TN Network’s non-CSBG funding totaled $299,104,914.

CSBG Performance Outcomes for Tennessee

Services and strategies provided by the TN Network resulted in 854,623 outcomes for participants and communities with low incomes.

Outcomes Include:

116,653

Employment

Participants with low incomes in the CSBG Network employment initiatives obtained supports which reduced or eliminated barriers to initial or continuous employment, acquired a job, increased their income, or achieved “living wage” employment and benefits.

5,523

Economic Asset Enhancement and Utilization

Households with low incomes increased their financial assets or financial skills.

208,367

Child and Family Development

Infants, children, youth, parents, and other adults participated in developmental or enrichment programs facilitated by the CSBG Network and achieved program goals.

184,908

Independent Living for Vulnerable Populations with Low Incomes

Vulnerable individuals with low incomes received services from the CSBG Network and secured or maintained an independent living situation as a result.

147,373

Family Stability

Participants with low incomes obtained supports which reduced or eliminated barriers to family stability through assistance from the CSBG Network.

128,645

Emergency Assistance

Individuals and families with low incomes received emergency assistance from the CSBG Network.

8,007

Community Opportunities and Resources

Community opportunities or resources were improved or expanded for people with low incomes as a result of CSBG Network projects or initiatives, or partnerships with other public and private agencies.

55,147

Community Empowerment

Community members and people with low incomes mobilized to engage in activities that support and promote their own well-being and that of their community as a result of CSBG Network initiatives through maximum feasible participation.

Shelby County Community Services Agency

Rent/Family Support/Prescription Assistance:
2670 Union Ave Extended, Suite 500
Memphis TN 38112
901.222.4200

 

Utility Assistance
3772 South Hickory Ridge Mall #516
Memphis, TN 38115
901.222.4270

The Community Services Agency strives to empower its customers to not only improve their lives through economic security and stability, but also their communities by planting seeds of change as we move toward a brighter future.